FAQ

ABOUT DILI

1. What is dili?

Dili is India’s first lending platform financing the personal and professional needs of the young and progressive through flexible loan options from partner NBFC’s and banks. Focusing on your self enhancement and self care goals, dili helps you avail loans to pay for fulfilling your dreams to be a better version of yourself.

2. How does the dili platform work?

While availing any service from an empanelled merchant, ask about the flexible loan options by dili as an option to pay. Download the dili app and complete the journey digitally in simple steps on your mobile phone or on the web at www.dilinow.com. Your loan will be processed within a few minutes and the payment will be made directly to the merchant or service provider. Start enjoying your purchases without any hassles.

3. Does dili have an NBFC licence?

Dili is not a NBFC or bank. It is a new age fintech company that has partnered with registered NBFCs / banks for financing the purchase of personal and professional requirements of the young and progressive

4. What are dili Terms and Conditions?

Please access the Terms and Conditions here.

5. What is dili Privacy Policy?

Please access the Privacy Policy here.

6. What are the various loans you can apply for?

Dili offers lifestyle loans in many categories. dili loans help you pay for availing of services to do better in academics, competitive exams, professional courses, higher education, creative talents, and sports. You can also use dili loans to pay for health and wellness regimens, beauty treatments, exotic holidays and many other needs that are customised for you. these categories:

  • Fitness, Wellness, Grooming, Cosmetic treatments and Alternative therapies
  • Supplementary education - Online and In-class Coaching & Tuitions
  • Higher education - MBA, Medical, Overseas education
  • Professional Skilling - pay for career enhancement courses for professionals
  • Bespoke travel and leisure
  • Sports & creative talent enhancement

If you have a requirement that does not fit the above, let us know here <link to customer referral form>

7. Is it like a credit card?

No, this is a personal loan that does not require any security and totally different from a Credit Card. You can repay the loan in affordable monthly instalments paid over a period of your choice

8. How does one use dili?

The dili app has been designed keeping in mind your convenience to apply for a loan in simple and easy to complete steps, while you avail your desired service, from the merchant of your choice.

Just access dili from your mobile phone or login to www.dilinow.com, and register yourself. Once the merchant originates your application and sends you a SMS link, you can complete the remaining steps as required so that your loan eligibility can be arrived at basis the personal and financial information provided by you

LOAN APPLICATION

9. Who can apply for a loan through dili

Both salaried and self employed individuals who comply with below criteria can apply: • Indian residents

• Availing services from a merchant partner who is either empanelled with dili or is willing to empanel with dili prior to proceeding with the services to the client

10. Which cities are open for applying for loans?

Currently loans are available only in Mumbai, Thane, Navi Mumbai, Pune and other select cities within India as decided by dili from time to time. In case you are applying from any city other than what has been stated herein, please let us know the name, for us to be able to add the location to our network.

11. What are the documents required to be submitted for a loan application?

At dili, we understand the inconvenience faced by you with regard to multiple documents that are asked for at the time of applying for loans. Hence, we strive to take minimum documentation to help us and our partner NBFCs and banks to establish your Identity, address and financial position. These may differ based on your loan requirements, document availability with you, regulatory requirements etc. Usually we would seek the following documents from you.

• KYC documents such as Pan Card, Aadhaar card, Driving license, voter ID card and such documents as approved by the Reserve Bank of India.

• Financial documents such as Bank statements.

Regardless, we strive for all documents to be accepted online so that you don’t have to submit any paper forms or copies of your

12. Am I required to pay any amount upfront while taking a loan?

Loans upto a maximum of 80% of the purchase price (down payment of at least 20%) or loans where the full price is financed and with advance EMIs paid upfront are available. Additionally, there could a small processing fee. Please check with your merchant for full details. The balance amount of payment after deducting processing charges and advance EMIs (if any) will be directly paid to the merchant by our partner NBFC / bank.

Dili and its partner NBFCs / banks reserve all rights with respect to the loan decision. Additionally, you may be communicated sanction of a loan amount lower than what you have applied for.

13. Where is the loan disbursed?

The loan amount is transferred directly by our partner NBFC / Bank to your merchant’s bank account, so you can start enjoying your selected service immediately.

14. Can I prepay a partial amount of my loan outstanding?

This depends on the partner NBFC / Bank where the loan has been booked. Usually a partial prepayment charge is applied, on the amount being prepaid by you. Currently the applicable charges are as below:

Partial Loan Prepayment Charges for our partner NBFC (LoanTap) are as under:

• Partial Prepayment within 180 days from Disbursement date — 4% on the amount being pre-paid • Partial Prepayment after 180 days from Disbursement date — 0% on the amount being pre-paid

15. What is the minimum loan amount that I can apply for?

You can apply for a minimum loan amount of Rs. 15,000/-.

16. What is the maximum loan amount that I can apply for?

While the maximum loan amount depends on the merchant from whom you are availing the services, you can apply for a maximum loan amount of Rs. 2,00,000/- where service is being availed from eligible merchants.

17. What are the tenors for which I can take a loan?

Your loan tenor can be for any of the following months: 3, 6, 9, 12, 18 and 24 months.

18. What is a credit score?

Credit Score is a numerical expression of your creditworthiness and repayment capacity arrived at through a set of assessment criteria.

19. How is my loan amount decided?

Your loan amount is decided based on your bureau record as well as the financial and personal information provided by you, which we may verify independently. It is based on your creditworthiness and repayment capacity arrived at through a set of proprietary assessment criteria. These criteria are internal to dili and may not reflect in any form on your ability to apply and repay any other loans from other fintech / finance companies in future.

INTEREST, FEES AND CHARGES

21. What is the interest charged on the loans that I avail with dili?

The interest rate being charged to you depends on factors such as the merchant from where you are purchasing the service. The type of service availed, amount of loan, tenor. Interest rates could vary between 0% and 28%.

In all cases the interest rate will be made known to you before the loan is disbursed.

22. Is there a processing fee?

Yes. Processing fee is charged at the rate of 3% of the loan amount plus GST. The minimum processing fee will be Rs. 750 plus GST and maximum will be Rs. 3,000 plus GST.

23. Why are the processing fee charges deducted upfront from my loan amount?

Since there is operational effort that goes into performing credit checks and sanctioning the loan, the processing fee is charged upfront from the loan amount. However, this is a standard practice followed by all financial entities

24. What are the other charges levied on my loan?

The Table below lists out common charges that apply to your loan. All the other charges shall be mentioned in the Loan Agreement.

The Table below lists out common charges that apply to your loan from our NBFC partner (LoanTap). All charges are subject to changes from time to time and the applicable charges on your loan will be mentioned in the Loan Agreement. • Prepayment within 180 days from Disbursement date — 4% on Principal Outstanding • Prepayment after 180 days from Disbursement date — 0% on Principal Outstanding • Partial Prepayment within 180 days from Disbursement date — 4% on the amount being pre-paid • Partial Prepayment after 180 days from Disbursement date — 0% on the amount being pre-paid

Standard Loan Charges:

• Credit Information Company Report Copy Charges — ₹50/- if requested • Cheque / Electronic Clearing System instructions (ECS) / Standing Instructions (SI) / National Automated Clearing House (NACH) Return Charges — ₹550/- plus taxes • NACH / ECS / SI Swapping Charges — ₹500/- plus applicable taxes and cess • Default Interest / Late Payment Charges — 3% on a monthly basis (calculated only for the delayed days) • Duplicate amortisation / Repayment Schedule Charges — Nil • Other Charges, Commissions, Processing Fees — as per application or may be specified by the lender • Taxes — at actuals applicable presently or in future

NOTE: YOUR ACCOUNT WILL BE DEBITED FOR ANY OF THESE CHARGES IF APPLICABLE

REPAYMENT

25. What repayment schedules are available for me to select?

The repayment is in monthly instalments. For some loans we may charge you a pre emi interest in the first month so that we can schedule your EMI repayment

26. How can I repay my loan?

We or our partner NBFC / bank will collect a mandate from you either electronically or physically to deduct your bank account at a monthly interval for the EMI amount due. The emi will be recovered electronically from your bank account and directly paid to the NBFC / bank that has disbursed the loan.

27. What is the repayment date?

Your repayment will usually start from the next month of your loan disbursement month. Your repayment date will be intimated to you during the loan sanction process

28. Can I repay before the due date?

Yes, you can repay your loan anytime you wish to do so, even before the repayment date. The lending partner shall charge prepayment charges as mentioned in the loan agreement and applicable from time to time. Currently the Prepayment charges are applicable as per the table below:

Loan Prepayment Charges

  • Prepayment within 180 days from Disbursement date — 4% on Principal Outstanding
  • Prepayment after 180 days from Disbursement date — 0% on Principal Outstanding

Note: For final charges refer to your loan agreement.

29. Is there a cash repayment option?

No.

30. What happens if I don't repay on time?

Contractually you are expected to repay the loan through monthly EMI which will be deducted from your Bank account. In the event of the mandate being returned unpaid or the EMI remains unpaid, penalty charges will be applied for each day that the loan is overdue. Additionally your credit bureau record will be updated as overdue with credit rating agencies (Equifax, Experian, CIBIL and CRIF High Mark.) which will make it difficult for you to take loans with any bank or financial institution in the future. The finance company reserves the right to initiate legal action against you and other borrowers on the loan in such cases

31. Can I reschedule or postpone my EMI date?

No. dili or its partner NBFC / Bank does not provide any option to reschedule or postpone your EMI date unless there is a RBI mandate. As such, these postponement or deferment of EMI’s may be termed as restructuring of loan and your loan may be reported as a sub-standard asset by the reporting entity.

32. What are the bank modes of repayment available to me to repay my loan?

Loan repayment can be done through NACH auto debits. Your NACH mandate will be set up by our partner NBFC / bank wherein you will authorise the lending partners to debit funds from your bank account for repayment of your loan outstanding

NACH AUTO DEBIT

33. What is eNACH mandate?

Nach Mandate is an authorization that customers provide to lending Institutions to Debit funds from their bank account for repayment of your loan outstanding as well as interest, fees and other charges that may be applicable from time to time.

34. What is the frequency of the nach mandate?

The debit to your account will be done on a monthly basis on the due date of your EMI. In addition, there could be further Nach debits that may take place due to any amount outstanding on account of prepayments, delay in EMI payment & any other charges that may be applicable from time to time.

35. What is the amount for which auto debit will happen?

Minimum auto debit amount will be equal to your EMI amount. But, if there is any outstanding amount on your loan then the auto debit amount will be equal to the total loan outstanding amount.

MISCELLANEOUS

36. What is an eContract?

An eContract, or electronic contract, is a legal document created and signed online. It is essentially a digital version of a traditional paper contract. As with paper contracts, eContracts are agreements signed by two parties. They are enforceable and legally binding documents that are typically used for Loan Agreements.

37. What is an eSign?

The term eSign stands for electronic - Signature. Either we provide these services on behalf of our partner NBFC / Bank or the same is carried out directly by them where they enable customers like you to sign documents such as Loan Agreements, electronically, online.

An e-signature or electronic signature, is a legal way to get consent or approval on electronic documents or forms. It can replace a handwritten signature in virtually any process. An e-signature or electronic signature, is a legal way to get consent or approval on electronic documents or forms.

38. Are eSigns legally valid? Can they be used in a Court of Law?

Indian law has recognised electronic signatures, or e-signatures, under the Information Technology Act 2000 (IT Act) for over 19 years. Hence, these are admissible in a Court of Law. The IT Act treats electronic signatures recognized under it as equivalent to physical signatures, subject to a few exceptions.

39. How can I contact dili team?

Please do reach out/write to us on for any other information at Email - support@dilinow.com Call at +91 9619277859 (Mon-Sat 10:00 a.m. to 7:00 p.m)